Order is not created on Shopify

If an order does not appear in Shopify or if other issues appear, try the following steps to diagnose the problem:

1. Find the order in Salestio > Orders tab.

   If the order is missing, check if the account is Active in Salestio > Accounts. Make sure the order is Paid on the marketplace.

2. Open the Salestio order.
3. Scroll down to the logs section to look for possible error messages.

The below error might appear when the ordered marketplace item has a different SKU in Shopify:

Missing products in Shopify: SKU: example-product-2

To resolve this momentarily, scroll up and click “Change” on this item. Select the correct Shopify item in the list and save the changes. Salestio will try creating this order again automatically.

To prevent the error from appearing on future orders, edit the Shopify or marketplace SKU to match. This way, Salestio will be able to tell how to match items automatically.

To keep SKUs different, consider setting up a SKU mapping. With a mapping, you can set corresponding Shopify and marketplace SKUs in a table. Check more details and a quick step-by-step in our guide.

Another issue that can prevent creating the order in Shopify is insufficient stock:

Error during export order #111-1111111-1111111 in Shopify. Line_items Unable to reserve inventory.

To resolve this, increase the Shopify stock, and Salestio will retry creating the order. As another option, enable the “Continue selling when out of stock” option on the Shopify product page.

To avoid overselling and keep the quantities synced across all platforms, link them through Salestio. Check our guides for Amazon, eBay, and Etsy for detailed steps.