Missing Shipping Information on Etsy Orders

Etsy has restrictions for some regions related to providing shipping details for third-party providers. The restrictions exist for the following regions: the United States, Canada, and Türkiye.

For these regions, only the selected providers have access to this information.

https://help.etsy.com/hc/en-us/articles/26654295371031-How-to-Use-a-Third-Party-Provider-to-Ship-Your-Order?segment=selling

As Salestio is not one of these providers (Shippo or ShipStation), unfortunately, Etsy does not share this information with us. Therefore, we cannot pass it to BigCommerce.

Shipping information cannot be sent to BigCommerce for such orders.