Resolve common errors when sending/updating products to Etsy

This article highlights the most common errors when sending BigCommerce products to Etsy and solutions to the issues.

To find out more about the error, check the logs for the affected item. Click "Logs" and look for the latest messages. Logs indicate if some information is missing, a seller account needs an update, or if there is an issue in the app configuration.

After the issue is fixed, select the product in the Selling List and run the Send to Etsy action again.

Etsy category not found for product, please adjust Creation Profile

This error means that the corresponding mapping or Creation Profile is not found. Follow the steps below to make sure that the profiles are configured correctly:

1. Note the BigCommerce category on the product in question. Check the mapping in the Creation Profile and make sure that the Conditions section corresponds to the attributes of this BigCommerce product. For example, the mapping can be set to match all conditions or any condition. Make sure to select "any condition" to match products even if they are not in every selected category.
If the product is added to a subcategory in BigCommerce, it will not be matched against its parent category. Add the full subcategory to the condition when applicable.
Remember to save the mapping and the Creation Profile after making changes.

This mapping will apply only if the product is in both "Garden" and "Utility" BigCommerce categories at the same time

2. Go to Selling List settings and check if Product Creation is enabled and the correct Creation Profile is selected. Save the profile after making changes.

Enable Product creation and select a profile

3. Send the product to Etsy again.

Oh dear, you cannot sell this item on Etsy

This error means that the item does not qualify for sale on Etsy based on the attributes from the Creation Profile: “Who/When made it” and “What is it”.

“Who made it”, “When made it” and “What is it” are specified in the Creation Profile

To make sure that the products can be sold on Etsy, please check if the products fall under the following categories and pick the appropriate attributes in the Creation Profile:

- Handmade items (stuff done by yourself or somebody in your company).
- Craft Supplies, components, materials, or tools that people may use to make their creations.
- Vintage Goods (20 years old or more).

If your store sells new products, "Finished products" have to be made by you or a member of your shop. Products made by another company have to be marked as "A supply or tool to make things".

For vintage goods over 20 years old, you can mark them as a “Finished product” and “Made by another company or person”.

More examples and an in-depth explanation on help.etsy.com: What Can I Sell on Etsy?

After verifying that the products can be sold on Etsy and editing the Creation Profile, try sending the items again.

Missing name in the variation specifics or variation specifics set

This error appears when variations present on Etsy are different from BigCommerce. To resolve this, use the "Update" action instead of "Update QTY & Price". If the variation structure is different (e.g. BigCommerce has Size/Color, while Etsy only has Size), it is required to relist the item.

Check the detailed article on how to fix this issue.

Invalid Etsy token

This error might appear when the account connection is expired. To resolve this, reconnect your Etsy account in Salestio.

Check the detailed article on how to fix this issue.