Common errors when sending/updating products from BigCommerce to eBay

This article highlights the most common errors when sending BigCommerce products to eBay and solutions to the issues.

After the issue is fixed, select the product in the Selling List and run the Send to eBay or "Revise Quick" action again to list or update the item respectively.

Check if the listing looks good to you on eBay.

If everything looks good, select the whole Selling List or other products and send them to eBay.

Ebay category not found for product, please adjust Creation Profile

This error indicates that the Creation profile is not configured or not assigned to the Selling List. Make sure that Product Creation is enabled in the eBay profile and the correct Creation Profile is assigned.

Also, check if the mapping condition (Product Type and/or Category) corresponds to the product that you are trying to send.

Check the detailed article with the video on how to solve this error.

The quantity must be a valid number greater than 0.

By default, eBay supports listing products only with positive qty. If you would like to list items with 0 qty, consider changing the settings on your eBay account to use Out-of-stock control.

Another option is to stop eBay listing when it reaches 0 qty through the Selling List. For automatic action, update Salestio > Settings > eBay account-related settings.

Check the detailed article on how to fix this issue.

Error during submitting a product to eBay. Please add the Item Location

Item Location is always required. You can set it in the eBay profile.

To do so, go to Salestio > Profiles > eBay profile and open the connected profile. Scroll down to the "Additional Shipping details" section and add Shipping from Country and Shipping from Location.

Not found inventory by SKU

This error might appear when you are trying to Update the Linked products. It happens when "Use Inventory API" is enabled in the eBay profile configuration. Inventory API might be used to create products by some older apps.

Salestio uses the up-to-date Trading API. So, there is no need to enable this checkbox to run the updates in Salestio unless compatibility with the old API is needed.

To fix the error, go to Salestio > Profiles, open the associated eBay profile, and uncheck Use Inventory API.

Item level quantity will be ignored. The sum of the quantities for all the variations will be used for the listing quantity.

To resolve this warning that might also cause incorrect quantities for the variations, check if the "Send the product with variation" is checked. Unchecking this option is useful only when there is 1 variation on the product and you want to create an eBay listing as a single product. If there are more variations on the product page, this option should be checked.